Billing & Payment Information
All services are paid in advance with subscribers receiving their invoice prior to the start of a new quarter. Invoices are due prior to the start of the subscribers' new quarter in order to avoid a late fee and/or skipped collections. Invoices are sent electronically unless paper invoices, via US Mail, are requested. A courtesy email reminder is sent by our staff prior to the due date as another attempt to ensure payment is received in a timely manner. Our staff will also attempt a 2nd courtesy reminder, via phone, prior to when collection will be skipped. Payments made after the start of the quarter must be received by 3pm on the business day prior to your collection day, or your collection will not occur. Should a subscriber's account remain unpaid after the start of a new quarter, a late fee will be applied to the account, and a pause in service will be placed on the account. This will result in collection not occurring until the account is paid in full.To make certain you are receiving your invoices, please ensure your email on file is accurate and that our office@earthboundenviro.com email address is added to your contacts. Please also ensure the phone number on your account is the best number in which to reach you. Earthbound reserves the right to collect our curbside containers at any time when an account is unpaid. Should our containers be collected from an account, a reinstatement fee will apply in order to resume service. We may also require the account to pay bi-annually in advance, if there are recurring payment issues/concerns. Earthbound is not responsible for collecting any waste, including waste already placed inside containers, if an account is unpaid.
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