Road Construction!
If we receive notice, or you inform us of road construction on your road or near your pick up location, we will need to work together to establish an alternate spot for collection each week. We understand this is not ideal and may cause frustration, but we want to ensure we're still able to collect your waste until the construction is complete.
Earthbound receives general notices about the City of Eau Claire's planned construction projects, but this does not outline what specific parts of roads will be closed each day of every week the project is taking place. You may find that your regular pick-up location is accessible one day, but not the next, which is why we identify an alternate location that will most always be accessible during the duration of the construction project. Once an alternate location has been identified we will only be looking to complete collection at that spot, regardless of if your regular pick-up location is accessible for a short period during the project. Earthbound does not ask our drivers to get out of their trucks and walk to residences to see whether or not a road is accessible. They visibly assess the safety and viability of completing a collection at the curb, from the hauling vehicle. If there is any blockage or inability to access the road, from either direction, the office will be notified that collection could not be completed. When an alternate location has been identified, that is where the driver will be expecting to see your containers for collection until the construction project is fully complete. Please note that unless you have paid for Up the Drive service, the service you have paid for is curbside, thus our drivers will not be asked to navigate construction on foot to walk your containers. Please also note that while another hauler may be able to access your road at a certain time, it may be that our drivers are there at a different time when the road is inaccessible. We would most certainly prefer to complete your collection when we're there, so we do not have to make a second trip. Earthbound does not receive notices from private contractors regarding any planned projects that may affect road access. We greatly appreciate your understanding and cooperation when construction causes a hindrance with your pick-ups. Should you have concerns regarding waste hauling during periods of construction, please contact your city official(s) to share your input.
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