Facts

Here are some facts about EES:

I missed my pick-up, what can I do?
Curbside collection occurs between 5:00am and 5:30pm, thus your receptacles need to be curbside by 5:00am on your day of collection to avoid a missed pick up. Should you miss your pick up and ask for a return trip, we will do our best to accommodate. An additional charge will be added to your account if we make a return trip. If you do not wish to pay for a return to curb trip, we will be back to collect you as usual the following week. Extra fees may apply if you have additional waste outside of your curbside containers. 

Earthbound cannot guarantee pick up times based on growth and need for changes in routes as appropriate. Your pick up may occur earlier or later than prior pick-ups, so if you note your waste has not yet been collected, please wait until at least 4pm to contact our office if at that point they remain uncollected.
What time will my waste be collected?

Curbside collection occurs between 5:00am and 5:30pm, thus your receptacles need to be curbside by 5:00am on your day of collection to avoid a missed pick up. Should you miss your pick up and ask for a return trip, an additional charge will be added to your account. If you do not wish to pay for a return to curb trip, we will be back to collect you as usual the following week. Extra fees may apply if you have additional waste outside of your curbside containers. 

Earthbound cannot guarantee pick up times based on growth and need for changes in routes as appropriate. Your pick up may occur earlier or later than prior pick-ups, so if you note your waste has not yet been collected, please wait until at least 4pm to contact our office if at that point they remain uncollected.

Receptacles cannot be placed for collection any earlier than 5:00pm the day prior to your collection and shall be removed on the day of collection.


What can I compost with Earthbound?
Please see our Complete list of what is/isn't compostable with Earthbound, broken down by room of your home.

We'd love to connect if you have questions on products in your home or business, and whether or not they can be composted! Give us a shout--office@earthboundenviro.com
What does my traditional recycling service include?
  • Standard curbside recycling collection--SINGLE STREAM (no sorting necessary).
  • One receptacle is provided per household. If you would like to upgrade your recycling, please contact our Office for additional information. 
What is organics recycling?

Organics recycling is taking recycling to a whole new level! This process involves recycling anything that was once alive- into compost! 

Similar to other recycling practices, Eau Claire residents now have the choice to separate and recycle their organic material from their home; AKA-Curbside Composting. We've designed the program to be EASY for subscribers and give you all you need to get started. 

Wondering what we accept for Organics? Many are surprised to hear we accept ALL FOOD WASTE as well as yard waste (all year round!) and other compostable items. See our Complete list of what is/isn't compostable with Earthbound

What are my payment options?
Earthbound accepts credit card or payment by check. We do not advise that you send cash payments through the mail.

Payments can be made either via our website, by mail, by phone (715-952-5608) or you can stop and visit us at our office location: 

To mail or make your payment in person:
3194 London Rd.
Eau Claire, WI 54701

Office hours: 8:30am--4:30pm (M-F)

* Please note that we do not have auto. pay at this time. Payments will need to be made with each invoice period. If you wish to be billed bi-annual or annually instead of quarterly, please contact our office to make arrangements. All payments are collected in advance of service. 

Road Construction!
If we receive notice or you inform us of road construction on your road or near your pick up location, we will need to work together to establish an alternate spot for collection each week. We understand this is not ideal and may cause frustration, but we want to ensure we're still able to collect your waste until the construction is complete. Earthbound receives general notices about the City of Eau Claire's planned construction projects, but this does not outline what specific parts of roads will be closed each day of every week the project is taking place. You may find that your regular pick-up location is accessible one day, but not the next, which is why we identify an alternate location that will most always be accessible during the duration of the construction project. Once an alternate location has been identified we will only be looking to complete collection at that spot, regardless of if your regular pick-up location is accessible for a short period during the project. Earthbound does not ask our drivers to get out of their trucks and walk to residences to see whether or not a road is accessible. They visibly assess the safety and viability of completing a collection at the curb, from the hauling vehicle. If there is any blockage or inability to access the road, from either direction, the office will be notified that collection could not be completed.

When an alternate location has been identified, that is where the driver will be expecting to see your containers for collection until the construction project is fully complete. Please note that unless you have paid for Up the Drive service, the service you have paid for is curbside, thus our drivers will not be asked to navigate construction on foot to walk your containers.

Please also note that while another hauler may be able to access your road at a certain time, it may be that our drivers are there at a different time when the road is inaccessible. We would most certainly prefer to complete your collection when we're there, so we do not have to make a second trip. 

*Earthbound does not receive notices from private contractors regarding any planned projects that may affect road access.*

We greatly appreciate your understanding and cooperation when construction causes a hindrance with your pick-ups. Should you have concerns regarding waste hauling during periods of construction, please contact your city official(s) to share your input.
Billing
All services are paid in advance with subscribers receiving their invoice prior to the start of a new quarter. Invoices are due prior to the start of the subscribers' new quarter in order to avoid a late fee and/or skipped collections.
 
Invoices are sent electronically unless paper invoices via US Mail are requested. A courtesy secondary reminder is completed prior to the due date as another attempt to ensure payment is made timely. To make certain you are receiving your invoices, please ensure your email on file is accurate and that our office@earthboundenviro.com email address is added to your contacts. Please also ensure the phone number on your account is the best number to reach you at. 

Should a subscriber's account remain unpaid after the start of a new quarter, a pause in service will be placed on the account. This will result in collection not occurring until the account is paid in full.

Earthbound reserves the right to collect our curbside containers at any time when an account is unpaid. Should our containers be collected from an account, a reinstatement fee will apply in order to resume service. We may also require the account to pay bi-annually in advance, if there are recurring payment issues/concerns. Earthbound is not responsible for collecting any waste, including waste already placed inside containers, if an account is unpaid.